Shipping policy
Shipping and Delivery Terms
At Lunia, we are dedicated to providing a seamless and reliable delivery experience, ensuring your orders are handled with care and arrive on time. To maintain clarity and transparency, we have outlined our detailed shipping terms, policies, and frequently asked questions to guide you through the process effortlessly.
General Shipping Terms
Order Processing
Order Confirmation:
Upon placing your order, you will receive a confirmation email summarizing your purchase and providing an estimated delivery timeline.
Processing Time:
Orders are processed within 2-5 business days. Orders placed after 5 PM GST, on weekends, or public holidays will be processed on the next business day.
Personalized Attention:
Each order is carefully inspected and packaged to meet the highest standards of quality and luxury.
Shipping Options and Delivery Times
Domestic Delivery Services (UAE)
Standard Delivery: Estimated delivery within 5-10 business days.
Express Delivery: Delivery within 2-3 business days.
Same-Day Delivery: Available for orders placed before 12 PM GST in select locations.
International Shipping
Standard Shipping: Delivery within 7-19 business days, depending on destination.
Express Shipping: Delivery within 4-7 business days.
Customs Clearance:
Comprehensive management of customs processes ensures smooth cross-border transactions.
Service Availability
Lunia delivers across multiple locations, subject to area coverage and operational feasibility. Delivery timelines may vary depending on your location.
Orders containing non-clothing items will not be processed. Lunia exclusively ships clothing and apparel.
Shipping Fees
Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order.
Any applicable customs duties, taxes, or fees are the customer's responsibility and payable upon delivery.
Order Tracking and Support
Real-Time Tracking: Customers will receive a tracking number via email or SMS upon shipment to monitor their orders.
Customer Support: Contact our dedicated support team at Customer@Lunia.me for any inquiries during business hours.
Delivery Policy
Delivery Attempts
Carriers will attempt delivery up to three times. If the package cannot be delivered, it may be returned to us or held at a local facility for pickup.
Address Accuracy
Please ensure the shipping address provided is complete and accurate. Lunia cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.
Undeliverable Packages
If a package is deemed undeliverable (e.g., incorrect address, unclaimed by the recipient), it may be returned to us. Customers will be contacted to arrange reshipment, which may incur additional shipping charges.
Damaged or Lost Shipments
Damaged Shipments:
If your order arrives damaged, please contact our customer service team within 7 days of delivery. Provide photos of the damage, and we will arrange a replacement or refund.
Lost Shipments:
If your order is marked as delivered but has not been received, please get in touch with us within 7 days. We will assist in resolving the issue with the carrier.
Liability and Insurance
Liability for Loss or Damage: Lunia ensures careful handling of all orders. Our liability is limited to the declared value of the shipment in cases of loss or damage.
Insurance Options: All shipments are insured at no additional cost. Additional insurance for high-value orders can be arranged upon request.
Packaging Guidelines
Lunia ensures all orders are securely packaged to protect products during transit and maintain their quality.
Returns must be appropriately packaged to avoid delays or non-acceptance.